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This policy explains what information the Dietsche mobile application collects, why, and how it is used — matched exactly to what the app actually does.
This policy covers the Dietsche mobile application (Android and iOS), published by Baden International Ltd. in connection with dietsche-global.com. It applies to anyone who downloads, creates an account in, or submits a form through the app.
Dietsche is a sanitaryware and tiles catalogue app. It does not process payments and does not collect payment card details — there is no purchase or checkout flow in the app itself; customers request pricing and place orders through Dietsche’s sales team.
When you create an account, we collect your full name, email address, and password (stored securely, hashed — Dietsche never sees or stores your password in plain text). If you apply for a trade account, we additionally collect your company name, Commercial Registration (CR) number, and VAT number, to verify and approve trade pricing eligibility.
When you submit a product enquiry or a project pricing application, we collect the details you provide in that form — for example, full name, company name, email, phone/WhatsApp number, country, city, and the project or product information you enter. This is sent to Dietsche’s sales team by email and stored so they can follow up with you.
If you grant location permission, the app reads your device’s GPS coordinates once, to help show your nearest showroom and estimate delivery. This location is held only in the app’s memory on your device for that session — it is never sent to or stored on our servers, and is cleared when you close the app.
Your sign-in session, your chosen language and appearance (light/dark), and any products you’ve added to an enquiry list before submitting it are stored locally on your device. We do not receive or see this data unless and until you actually submit a form.
| Data | Used for |
|---|---|
| Account details | Creating and securing your account; approving trade pricing eligibility |
| Enquiry / application details | Routing your request to Dietsche’s sales team and letting them respond to you |
| Location (session-only) | Showing your nearest showroom and estimating delivery |
| Language & theme preference | Remembering how you like the app to look, on your device only |
We do not use your information for advertising, do not build an advertising profile of you, and do not sell your information to anyone.
Your data is stored with Supabase using industry-standard encryption in transit (HTTPS/TLS) and access controls that restrict who can read it. Trade-account financial identifiers (CR/VAT numbers) and pricing are only ever visible to approved trade accounts and Dietsche staff. No method of transmission or storage is 100% secure, but we take reasonable, industry-standard measures to protect your information.
We keep account information for as long as your account is active. Enquiry and project pricing submissions are kept for as long as needed to respond to your request and for Dietsche’s internal sales records, after which they may be archived or deleted. You can request deletion at any time — see Your rights below.
Where we are legally required to retain certain records — for example, commercial or financial correspondence under applicable business record-keeping regulations — we retain only what the law requires and delete the rest.
You can ask us to access, correct, or delete the personal information we hold about you, or to stop processing it, at any time.
You can sign out of the app at any time from Account → Sign Out, which clears your session from the device without deleting your account. If you are in the European Economic Area, the United Kingdom, or Saudi Arabia, you may also have rights under GDPR or the Saudi Personal Data Protection Law (PDPL) to lodge a complaint with your local data protection authority.
Dietsche is a business-to-consumer sanitaryware catalogue and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will remove it.
Our database and file storage are hosted in Supabase’s Asia-Pacific (Singapore) region. Depending on where you use the app, this may mean your information is transferred to and processed in a country other than your own. Our service providers are contractually required to protect your information to a standard consistent with this policy.
If we make material changes to this policy, we will update the “Effective” date at the top of this page and, where appropriate, notify you in the app. We encourage you to review this page periodically.
Questions about this policy, or requests regarding your data, can be sent to:
DIETSCHE — SINCE 1873