Transparency
& Trust

Website Purpose

This is a showcase website designed to present the Dietsche universe: our exclusive collections, completed projects, brand heritage, and company philosophy. The website does not facilitate direct e-commerce transactions or payment processing.

Acceptable Use

You may use this website for informational and non-commercial purposes only. Prohibited activities include:

• Attempting to gain unauthorized access to any system or network
• Interfering with the proper functioning of the website
• Distributing malicious software or code
• Harvesting data or personal information without consent
• Impersonating Dietsche, its employees, or representatives
• Using automated systems to scrape or download content
• Reproducing content without written authorization

Product Information Accuracy

We maintain the highest standards of accuracy in our product presentations. All images, technical specifications, and descriptions represent our products truthfully. However, please note:

• Specifications may vary based on local regulations and building codes
• Continuous product innovation may result in specification updates
• Custom projects may require modifications to standard specifications
• Colors and finishes may appear differently depending on display settings
• Final products are subject to material availability

Intellectual Property Rights

All content on this website—including but not limited to text, graphics, logos, images, product designs, and software—is the exclusive property of Dietsche GmbH or its licensors and is protected by international copyright, trademark, and intellectual property laws.

Unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited and may result in legal action.

Third-Party Links & Content

Our website may contain links to third-party websites, social media platforms, or partner sites. These links are provided for your convenience and do not constitute an endorsement. We are not responsible for the content, privacy practices, or availability of external sites.

Limitation of Liability

While we strive for excellence in all aspects of our digital presence:

• We cannot guarantee uninterrupted website availability
• We are not liable for indirect, consequential, or incidental damages
• We are not responsible for technical failures beyond our control
• Minor inaccuracies or temporary outdated information do not constitute grounds for claims

Our maximum liability, where applicable, is limited to the fees paid for the specific product or service in question.

Updates to Terms

We reserve the right to modify these terms to reflect legal changes, business evolution, or service improvements. Material changes will be communicated through website notices. Continued use after modifications constitutes acceptance of revised terms.

Data We Collect

As a showcase platform, our data collection is minimal and purpose-driven:

• Contact Information — Name, email address, company name, phone number, and message content submitted via inquiry forms
• Technical Data — IP address, browser type, device information, operating system, and pages visited (anonymized for analytics)
• Communication Records — Correspondence via email, phone, or chat with our team
• Project Details — Specifications, preferences, and requirements for product consultations and custom projects

How We Use Your Data

We process your personal data exclusively for legitimate business purposes:

• Responding to product inquiries and consultation requests
• Providing technical support and after-sales service
• Improving website functionality and user experience
• Sending relevant product updates and newsletters (with explicit consent)
• Maintaining business records and complying with legal obligations
• Analyzing website performance to enhance our digital services

Data Security & Storage

Your data is protected through industry-leading security measures:

• Encryption — All data transmission uses SSL/TLS encryption
• Access Control — Restricted to authorized personnel only
• Regular Audits — Periodic security assessments and updates
• Secure Hosting — EU-based servers with GDPR compliance
• Backup Procedures — Encrypted backups with restricted access

Your Rights Under GDPR

You have comprehensive rights regarding your personal data:

• Right to Access — Request a copy of all personal data we hold about you
• Right to Rectification — Correct any inaccurate or incomplete information
• Right to Erasure — Request deletion of your personal data ("right to be forgotten")
• Right to Restriction — Limit how we process your data in certain circumstances
• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Object — Object to processing based on legitimate interests
• Right to Withdraw Consent — Revoke consent for marketing communications at any time

To exercise any of these rights, contact our Data Protection Officer at privacy@dietsche.com

Data Retention Periods

We retain personal data only as long as necessary:

• Contact Form Submissions — 24 months from submission
• Newsletter Subscriptions — Until you unsubscribe
• Analytics Data — 14 months (anonymized and aggregated)
• Business Communications — 7 years (tax and legal compliance)
• Project Consultations — 5 years (warranty and technical support)
• Customer Support Records — 3 years from last interaction

Artificial Intelligence & Automated Decisions

Dietsche does not use personal data to train AI models or make automated decisions that produce legal effects or similarly significant consequences. Any analytics performed uses only anonymized, aggregated data to improve website performance and user experience.

Third-Party Service Providers

We work with trusted partners who assist in website operations. All processors are GDPR-compliant and contractually bound to protect your data:

• Hosting Providers — EU-based infrastructure with data protection guarantees
• Analytics Services — Anonymous traffic analysis and performance monitoring
• Email Service Providers — Secure communication platforms for newsletters and support
• Customer Support Tools — Ticketing and communication management

International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). When data must be transferred outside the EEA, we ensure adequate safeguards through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions confirming equivalent data protection standards
• Additional technical and organizational security measures

Children's Privacy

Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately for removal.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (login, security, session management)
• Functional Cookies: Remember your preferences and settings (language, region)
• Analytics Cookies: Collect anonymous usage statistics to improve our website
• Embedded Content Cookies: From third-party widgets (maps, videos, social media)

Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a specified period (up to 12 months)

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may reduce website functionality and affect your user experience.

Browser-specific instructions:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Our Commitment

Dietsche is committed to ensuring digital accessibility for all people, including those with disabilities. We continuously work to improve the user experience for everyone and apply relevant accessibility standards, including WCAG 2.1 Level AA.

Conformance Status

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines make web content more accessible for people with disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments
• Motor disabilities
• Cognitive and learning disabilities

Accessibility Features

Our website includes:

• Keyboard navigation support
• Screen reader compatibility
• Alternative text for images
• Clear heading structure
• Sufficient color contrast
• Resizable text without loss of functionality

Feedback & Assistance

If you encounter any accessibility barriers on our site, or have suggestions for improvement, please contact us:

• Email: accessibility@dietsche.com
• Phone: We will respond to accessibility feedback within 5 business days

We will make reasonable accommodations to provide information in accessible formats upon request.

Company Information

Dietsche GmbH
[Company Address]
[City, Postal Code, Country]
Commercial Register: [Registration Number]
VAT ID: [VAT Number]

Contact:
Email: info@dietsche.com
Phone: [Phone Number]

Authorized Representatives

[Managing Director(s) Names]
Managing Director(s)

Responsible for Content

According to § 55 Abs. 2 RStV:
[Responsible Person's Name]
[Address]

Website Hosting

Website hosted by: [Hosting Provider Name and Address]

Intellectual Property

All content, trademarks, logos, product images, designs, and text are the property of Dietsche GmbH or its licensors. The Dietsche name and logo are registered trademarks.

Reproduction, distribution, or unauthorized use of any content without written permission is prohibited and may result in legal action.

Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

We are not obliged to participate in dispute resolution procedures before consumer arbitration boards, but are willing to do so.

Scope of Warranty

Dietsche warranties apply to physical products purchased through authorized distributors or project contracts. Our commitment to quality is backed by over 150 years of German precision engineering.

Warranty Coverage

Manufacturer warranties cover:

• Material defects: Flaws in materials or craftsmanship
• Manufacturing defects: Errors in production process
• Functional issues: Failure to perform as designed under normal use

Warranty periods vary by product category:

• Premium faucets and mixers: 5-10 years
• Ceramic products (sinks, toilets): 3-5 years
• Shower systems and accessories: 2-5 years

Warranty Exclusions

Warranties do not cover damage caused by:

• Incorrect installation or non-compliance with installation guidelines
• Misuse, abuse, or negligence
• Chemical damage (harsh cleaners, acidic substances)
• Non-authorized repairs or modifications
• Normal wear and tear (surface scratches, finish patina)
• Acts of nature (flooding, earthquakes, etc.)
• Water quality issues (hard water deposits, corrosion)

How to Submit a Warranty Claim

To initiate a warranty claim, please provide:

1. Product model number and serial number (if applicable)
2. Proof of purchase (invoice, receipt)
3. Detailed description of the issue with photos
4. Installation date and installer information

Submit claims to: warranty@dietsche.com

Our technical team will review your claim and guide you through the resolution process within 5 business days.

Warranty Service

Depending on the issue, we may provide:

• Replacement parts at no cost
• Product replacement (if repair is not feasible)
• Technical support and installation guidance
• On-site service (for major installations, subject to availability)

Our Environmental Responsibility

Dietsche is committed to sustainability and innovation. With over 150 years of experience, we understand the importance of preserving resources for future generations.

Sustainable Practices

• Water Conservation: Our products feature water-saving technologies without compromising performance
• Material Selection: We use high-quality, durable materials to ensure longevity and reduce waste
• Manufacturing Excellence: German precision engineering minimizes material waste and energy consumption
• Recyclability: Products are designed with end-of-life recyclability in mind
• Certifications: Compliance with international environmental standards

Innovation for the Future

We continuously invest in research and development to create more sustainable sanitary solutions that combine luxury with environmental responsibility.

This website is not an e-commerce platform. Product orders, returns, exchanges, and shipping are handled through our authorized distributors or direct project procurement agreements.

For assistance with:

• Product availability and ordering
• Return or exchange requests
• Shipping and delivery inquiries
• Pricing and quotations

Please contact your local Dietsche representative or email info@dietsche.com. Our team will connect you with the appropriate distributor or sales representative.

For product inquiries, project consultations, technical support, and after-sales assistance, our experienced team is here to help.

We aim to respond to all business inquiries within 48 business hours. For urgent technical support, please call during business hours.